FAQs

 

❓ Frequently Asked Questions (FAQ) - Alpha Dominance

 

General Inquiries & Contact

 

  • Q: How can I contact Alpha Dominance?

    • A: You can reach the Alpha Dominance team through our email.

      • Email: [Alphadominance2025@outlook.com.] (We aim to respond within [24-48 business hours)

Shipping & Delivery

 

  • Q: Do we ship worldwide?

    • A: Yes! Alpha Dominance is proud to offer worldwide shipping to our customers. Shipping costs and delivery times will vary depending on the destination. You can view the estimated costs during the checkout process.

  • Q: Where do you ship from?

    • A: All Alpha Dominance orders are shipped from our primary distribution center located in Hong Kong.

  • Q: When will my order be processed?

    • A: We aim to process and verify all orders within [1-3 business days] from the date of purchase, excluding weekends and public holidays. You will receive an email notification with tracking information once your order has been shipped.

  • Q: How long would it take to receive my order?

    • A: Delivery times depend on your location and the shipping method selected at checkout.

    • Due to high demand, orders may take between 2-4 weeks to arrive

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      • Please note that processing time must be added to the estimated delivery time.

       

 

Orders, Cancellations, & Payments

 

  • Q: Can I cancel or change my order?

    • A: We start processing orders very quickly! Therefore, cancellation or changes are only possible within [12-24 hours] of placing your order. Please contact us immediately at [Alphadominance2025@outlook.com] with the subject line "URGENT: Order Change/Cancellation" and include your order number. Once an order is processed for shipping, we cannot guarantee any changes.

  • Q: What payment methods do we accept?

    • A: Alpha Dominance accepts a wide variety of secure payment options, including:

      • Major Credit Cards (Visa, Mastercard, American Express, Discover)

    • All transactions are securely encrypted for your safety.

  • Q: How do I return an item?

    • Email us at AlphaDominance2025@outlook.com with your order number and reason for the return.

      1. We will respond with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back.

    • Please note that items must be unused, in their original packaging, and in resalable condition.

     

  • Q: When will I receive my refund?

    • A: Once we receive and inspect your returned item, we will send you an email notification regarding the approval or rejection of your refund.

    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10 business days]. The actual time for the funds to post to your account may vary depending on your bank or payment provider.

  • Q: Will I be charged with customs and taxes? The price is displayed on our site are tax-free and US Dollars, which means you may be liable to pay for duties and taxes. Once you receive your order import taxes. duties and related custom fees may be charged once your order arrives to its final destination. Which are determined by your local customs office. Payment of these charges are your responsibility and will not be covered by us. We are not responsible for delays cost by Customs Department in your country further details of charges. Please contact your local customs office.